Terms of Service

By accessing or using the CRCO platform ("the Platform"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our services.

CRCO is a marketplace that connects creatives, organizers, and vendors. Events, opportunities, products, and vendor services on the Platform are offered by independent users, not by CRCO.

You must be at least 18 years old to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your account information is accurate and current

You agree NOT to:

• Post false, misleading, or fraudulent content, events, opportunities, or listings
• Harass, abuse, or harm other users
• Violate intellectual property rights
• Distribute spam or unsolicited messages
• Use the Platform for illegal activities, including money laundering
• Resell tickets above face value or outside the Platform's transfer settings
• Attempt to access unauthorized areas or data, or interfere with the Platform's operation
• Impersonate others or misrepresent your identity or affiliations
• Circumvent Platform fees by moving transactions initiated on the Platform off-platform

For Attendees:

• Tickets are subject to the event organizer's stated refund policy, in addition to any rights you have under applicable consumer protection law
• You are responsible for checking event details before purchase
• Organizers may modify or cancel events; refunds are handled under their policy and applicable law
• Ticket transfers are subject to the event's settings

For Organizers:

• You are responsible for delivering the event as advertised and complying with all applicable laws (including consumer protection, safety, and tax laws)
• You must clearly state a refund policy before selling tickets and honour it
• You must handle attendee data responsibly and only for managing your event, consistent with our Privacy Policy and applicable data protection law
• You are responsible for any taxes on your earnings

Opportunity providers are responsible for the accuracy of their listings and for running their selection processes fairly. CRCO does not guarantee any outcome of an application. Applicants retain ownership of submitted materials; providers may use submissions only to assess applications and administer the opportunity.

Vendors are independent service providers, not employees or agents of CRCO. Bookings, quotes, invoices, and service delivery are agreements between vendor and client. Vendors are responsible for the quality and legality of their services and for their own taxes and licenses.

All payments are processed by Paystack. CRCO charges platform fees on transactions such as ticket sales, product purchases, vendor bookings, and paid opportunities. Current fees are displayed on the Platform and shown before you complete a transaction. We may update fees from time to time and will communicate changes in advance via the Platform or email; updated fees apply only to transactions made after the change takes effect.

• Organizers and vendors can request payouts of their wallet balance to their registered bank account. Payouts may be delayed or withheld where we reasonably suspect fraud, a violation of these Terms, or where required by law.
• Refunds: eligibility is determined by the organizer's or vendor's stated policy and applicable consumer protection law. Platform fees are non-refundable except where the law requires otherwise.
• Chargebacks: where a payment is reversed or charged back, the amount (plus reasonable processing costs) may be deducted from the relevant organizer's or vendor's wallet balance.

You retain ownership of content you post. By posting, you grant CRCO a worldwide, non-exclusive, royalty-free license to host, use, display, and distribute your content for the purpose of operating, improving, and promoting the Platform. This license ends when you delete the content or your account, except for content already shared with others or retained as required by law.

CRCO's branding, design, and code are protected by copyright and trademark law and may not be used without our written permission.

We may remove content that violates these Terms, community guidelines, or applicable law, and may suspend or terminate accounts for repeated or serious violations. Where practical, we will tell you why action was taken and give you a chance to respond.

The Platform is provided "as is" to the maximum extent permitted by law. We do not warrant:

• Uninterrupted or error-free service
• The accuracy of user-generated content or AI-generated recommendations
• That events will occur as scheduled or that vendors will perform as promised
• Specific outcomes from opportunities or applications

Nothing in these Terms excludes rights you have under the Consumer Protection Act, 2008 or other laws that cannot be excluded by agreement.

To the extent permitted by law:

• CRCO is not liable for indirect, incidental, consequential, or punitive damages, or for loss of profits, revenue, or data, arising from use of the Platform
• CRCO is not liable for the acts or omissions of organizers, opportunity providers, or vendors, including cancelled events or undelivered services
• Our total liability to you for all claims is limited to the greater of the platform fees you paid to CRCO in the 12 months before the claim arose and R1,000

This cap does not apply to liability arising from our gross negligence, willful misconduct, or fraud, or to any liability that cannot be limited under applicable law (including the Consumer Protection Act, 2008).

You agree to indemnify CRCO against claims, losses, and expenses (including reasonable legal costs) arising from your content, your events, services, or listings, your breach of these Terms, or your violation of any law or third-party right.

We may suspend or terminate your account for violations of these Terms. You may delete your account at any time in settings. On termination: pending valid payouts of your wallet balance will be processed after deduction of applicable fees, refunds, and chargebacks; tickets you hold for future events remain governed by the organizer's policy; and Sections 9, 12, 13, and 15 survive.

These Terms are governed by the laws of the Republic of South Africa. Disputes will be resolved in South African courts, without limiting any right you may have to approach a consumer tribunal or ombud.

We may update these Terms from time to time. We will notify you of material changes via email or platform notification before they take effect. Continued use after the effective date constitutes acceptance.

Questions about these Terms: hello@oncrco.com